Responsible Gaming

Casiny promotes gambling as a form of entertainment that should always remain a conscious and controlled activity. The purpose of this Responsible Gaming page is to help you understand the risks associated with gambling, recognise problematic behaviour early, and use practical tools to stay in control. While Casiny operates via the website casiny-aussie.com in a grey-market context for Australian players, we treat player protection as a priority and aim to align with recognised best practices. If at any point gambling stops being fun or starts to affect your everyday life, Casiny encourages you to seek help immediately and to use the limits, breaks and self-exclusion options described below. Our support team is available to provide information, guidance on safer gambling tools, and signposting to professional organisations dedicated to helping people affected by gambling-related harm.

Risk Awareness

Gambling always involves risk. Understanding these risks and recognising early warning signs is essential to maintaining control, especially in an online environment that is always available.

Possible signs of problematic or addictive gambling

• Increasing time and money spent: Frequently extending sessions, raising stakes, or chasing losses to "win back" money you have lost.
• Preoccupation with gambling: Often thinking about Casiny or other gambling sites when you are working, studying or spending time with family and friends.
• Gambling to escape: Using gambling to relieve stress, anxiety, depression, loneliness, or other emotional difficulties rather than for entertainment.
• Loss of control: Repeatedly spending more than you planned, being unable to stick to set limits, or feeling compelled to continue after deciding to stop.
• Neglect of responsibilities: Missing work or study, avoiding social commitments, or neglecting family duties because of gambling.
• Financial problems: Borrowing money, using credit, selling belongings, or missing bill payments in order to fund gambling.
• Secrecy and guilt: Hiding gambling from others, lying about losses, or feeling intense shame, anxiety or irritability related to gambling.

Self-assessment: quick self-check questions

Consider the following statements and answer honestly with "yes" or "no". If you answer "yes" to several questions, you may be at risk of gambling-related harm and should consider seeking help or using our protection tools.

• 1. I often spend more time or money on Casiny than I originally planned.
• 2. I sometimes gamble with money that was intended for bills, rent, food or other essentials.
• 3. I feel restless, irritable or upset when I try to cut down or stop gambling.
• 4. I gamble to escape personal problems, stress, low mood or other negative feelings.
• 5. I have lied to family, friends or colleagues about how much I gamble or lose.
• 6. I have tried to win back money I lost by continuing to gamble ("chasing losses").
• 7. Other people have expressed concern about my gambling behaviour.

Important: This self-check is not a diagnosis. Only a qualified professional can assess and diagnose gambling disorder. However, it is a useful first step in recognising behaviours that may require attention.

Limits & Tools

Casiny provides a range of tools on casiny-aussie.com to help you control your gambling and reduce the risk of harm. We strongly recommend setting limits before you start playing and reviewing them regularly.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Casiny account on https://casiny-aussie.com and go to the "My Account" or "Profile" area.
2. Find the "Responsible Gaming" or "Limits" section: In your account menu, select "Responsible Gaming", "Safer Gambling" or "Limits & Controls".
3. Choose deposit limits: Select the option labelled "Deposit Limits" or "Set Deposit Limit". You will typically see separate fields for:
   • Daily limit (e.g. AUD 50 per 24 hours).
   • Weekly limit (e.g. AUD 150 per 7 days).
   • Monthly limit (e.g. AUD 400 per 30 days).
4. Enter your limits: Carefully choose amounts that you can afford to lose without affecting your essential expenses. Type the exact figures into the fields provided and confirm. Once active, these limits will restrict the total value of deposits you can make during each period.
5. Changes to limits: You may usually lower your limits with immediate effect. Any request to increase or remove limits is normally subject to a cooling-off period (for example, 24 hours) and a fresh confirmation from you, to help prevent impulsive decisions.

Note for Australian players: These tools are provided on a voluntary basis as harm-minimisation measures and do not replace any obligations that licensed operators in regulated Australian jurisdictions may have under local law.

Time limits and session control

• Session reminders: In the "Responsible Gaming" area you may enable on-screen notifications (for example, every 30, 60 or 90 minutes) that remind you how long you have been playing and your net result (wins/losses) for the session.
• Daily/weekly time caps: Where available, you can set a maximum number of hours per day or per week that you are allowed to be logged in and playing. Once reached, you will be automatically logged out and prevented from starting a new session until the period resets.

Short breaks ("Time-Out")

If you feel the need to pause gambling for a short period, you may use the Time-Out function.

1. Navigate to Time-Out: Log in, go to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Short Break".
2. Choose the duration: Select a predefined time frame, typically:
   • 24 hours.
   • 48 hours.
   • 72 hours or up to a few weeks, depending on availability.
3. Confirm your request: Read the explanation of consequences (temporary suspension of access) and click "Confirm" or "Activate Time-Out". You will receive on-screen confirmation and, where possible, an email notification.
4. During Time-Out: You will not be able to deposit or play. You may still receive essential account-related information (for example, about security or existing withdrawals) but you will not be targeted with promotional communications regarding gambling during the Time-Out period.

Self-Exclusion

Self-exclusion is a stronger, formal measure that prevents you from using your Casiny account on casiny-aussie.com for a medium or long period, or permanently. It is appropriate if you believe you are at risk of, or already experiencing, gambling-related harm.

How to initiate self-exclusion

1. Log in to your account: Access your profile on casiny-aussie.com (if you are still able to do so safely).
2. Open the Self-Exclusion area: Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" or "Account Closure & Exclusion". If you cannot find this, contact support at [email protected] and request self-exclusion in writing.
3. Select the exclusion period: Common options include:
   • 6 months.
   • 1 year.
   • 2 - 5 years.
   • Lifetime (permanent) self-exclusion.
   Choose the period that best reflects the seriousness of your situation. If you are unsure, seek advice from a professional support service.
4. Confirm your decision: You may be asked to read and accept a clear statement explaining the effect of self-exclusion and tick a confirmation box or enter your password again. Once confirmed, the decision is typically irreversible for the selected minimum period.
5. Support contact: For assistance with self-exclusion, you may email our team at [email protected]. If a dedicated safer-gambling line becomes available, details will be added on this page.

Consequences of self-exclusion

• Login and play: You will not be able to log in, deposit funds or place any bets while the self-exclusion is active. Attempts to access your account should be blocked by our systems.
• Marketing communications: We will take reasonable steps to stop sending you promotional messages related to gambling. Certain administrative communications (for example, about existing balances or regulatory notices) may still be required.
• Existing balance and withdrawals:
  • Where technically and legally possible, any withdrawable balance in your account should be made available for withdrawal after verification and in line with the site's general terms.
  • Bonuses or promotional balances may be cancelled, depending on the applicable bonus terms.
  • If your identity or payment details require verification, withdrawals may be subject to the standard verification procedures.
• Re-opening after the period: For fixed-term self-exclusion (for example, 6 or 12 months), your account remains closed for gambling purposes until at least the end of the chosen period. Any request to reopen will be handled cautiously and may be refused if we reasonably believe that re-opening could cause harm. Lifetime self-exclusions are intended to be permanent.

Important legal note: Casiny's claimed Curacao licence status is unverified and Casiny operates in a grey-market environment for Australian players. Self-exclusion on casiny-aussie.com does not automatically apply to other gambling providers or to any national self-exclusion registers that may exist in your jurisdiction. We strongly encourage you to register with any relevant external self-exclusion schemes as described below.

Support Resources

If you are worried about your gambling, or about someone close to you, we encourage you to contact professional support services. These organisations are independent of Casiny and provide confidential, non-judgmental assistance.

Local support for players in Australia

• National Gambling Helpline (Australia):
  • Phone: 1800 858 858 (free call within Australia).
  • Website: gamblinghelponline.org.au.
  • Online chat and email counselling are available via the website.
  • Hours: 24 hours a day, 7 days a week.
  • Languages: Primarily English, with access to interpreter services for other languages through the Translating and Interpreting Service (TIS).
• State and Territory services: Each Australian state and territory funds free, confidential gambling help services. Many operate through the National Gambling Helpline 1800 858 858 and via referral from Gambling Help Online. Where available, you may also find in-person counselling and local support groups via your state gambling help website.

These services can provide support to both gamblers and affected family members, including financial counselling and referrals to mental health professionals.

International support organisations

National and regional self-exclusion schemes (examples)

Self-excluding from casiny-aussie.com does not exclude you from other gambling providers. Depending on your country of residence, you may be able to register with national or regional self-exclusion systems that cover multiple operators. Examples include, but are not limited to:

• United Kingdom - GAMSTOP: Free self-exclusion scheme covering most UK-licensed online operators. Website: gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National exclusion register that allows individuals to restrict access to regulated gambling environments in Spain. Managed by the Dirección General de Ordenación del Juego (DGOJ).
• Other EU countries: Several jurisdictions (e.g., Sweden, Denmark, the Netherlands) operate similar multi-operator exclusion registers. Check the website of your national gambling regulator for current information.

For Australian residents: Online casino-style gambling offered from offshore sites is generally not licensed in Australia. However, some Australian states and territories offer self-exclusion from local land-based venues and, in certain regions, from licensed online wagering operators. Contact Gambling Help Online or your state regulator for details.

Blocking software and device-level tools

• Gamban: A paid application that blocks access to most online gambling sites and apps across your devices. Website: gamban.com.
• BetBlocker: A free tool allowing you to restrict access to thousands of gambling websites for a chosen period. Website: betblocker.org.
• Other options: You may also use built-in parental controls, router-based filters, and DNS blocking services to restrict access to gambling content across your household devices.

Family and affected others support

• Local help in Australia: The National Gambling Helpline (1800 858 858) and Gambling Help Online also support family members and friends affected by someone else's gambling, including counselling and referrals.
• International family resources:
  • Gambling Therapy: provides dedicated support sections for affected others, including forums and live support.
  • GamAnon (Gamblers Anonymous Family Groups): peer support for partners, family and friends. Website: gam-anon.org (availability varies by country).

Confidentiality: Most support services operate under strict confidentiality rules. They are independent of Casiny and will not share information with us without your consent, except where legally required to protect life or safety.

Help for Family

Gambling-related harm affects not only the person who gambles but also their family, friends and colleagues. If you are concerned about someone using casiny-aussie.com or any other gambling service, you are not alone and support is available.

How to start a conversation

• Choose an appropriate time and place: Talk to the person when they are calm and not actively gambling or under the influence of alcohol or drugs. A private, non-confrontational setting is best.
• Use non-judgmental language: Focus on how their behaviour affects you and others, rather than accusing or blaming. For example, "I'm worried about how much time you spend gambling" rather than "You are reckless with money".
• Listen actively: Allow them to speak and acknowledge their feelings, even if you do not agree with their perspective. Avoid arguments about specific losses or wins.
• Encourage professional help: Suggest contacting a helpline (e.g., 1800 858 858 in Australia), a counsellor, or a doctor. Offer to support them in making the call or attending appointments.

Support for family members and friends

• Use specialist services: Contact Gambling Help Online or the National Gambling Helpline in Australia and explain that you are a concerned family member. Many services offer specific programs for affected others, including financial counselling.
• Online communities and forums:
  • Gambling Therapy forums (gamblingtherapy.org): dedicated areas for family and friends.
  • GamAnon and similar support groups (gam-anon.org): peer support meetings, where available, for those affected by another person's gambling.
• Protect yourself financially: Seek independent financial advice if household finances are at risk. Consider separating bank accounts, limiting shared credit, and monitoring joint obligations if necessary.

Recommended next steps

1. Speak to a professional: A general practitioner (GP), psychologist or psychotherapist can help assess the situation and advise on treatment options, including cognitive-behavioural therapy (CBT) and other evidence-based approaches.
2. Contact a hotline: In Australia, call 1800 858 858 or visit gamblinghelponline.org.au for immediate support and referral options.
3. Set boundaries: Clearly communicate what you can and cannot do in relation to the person's gambling (for example, not lending money or covering gambling-related debts).
4. Look after your own wellbeing: Caring for someone with an addiction can be emotionally exhausting. Make time for your own physical and mental health, and consider counselling for yourself or joining support groups for affected others.

Operator's Commitment

Although Casiny operates via casiny-aussie.com with a claimed but unverified Curacao licence and without an Australian licence, we recognise our ethical responsibility to promote safer gambling and reduce the risk of harm to players.

Our internal risk-check procedures

• Behavioural monitoring: We may use automated and manual checks to review patterns such as unusually long playing sessions, frequent deposits within a short period, repeated use of multiple payment methods, or evidence of chasing losses. These indicators help us identify accounts that may be at risk of gambling-related harm.
• Use of safer-gambling messages: Where risk patterns are detected, we may display tailored on-site messages encouraging you to:
  • Review and adjust your deposit, loss or time limits.
  • Take a short break (Time-Out) or consider self-exclusion.
  • Seek external professional assistance from independent support organisations.
• Account reviews: If we have serious concerns about your gambling behaviour, we may conduct a review, which could include:
  • Restricting further deposits or betting.
  • Requesting additional information to better understand your situation.
  • Proactively suggesting or implementing account suspension or self-exclusion.

When we may contact you

Subject to applicable data protection and privacy laws, our support team may reach out if:

• We detect patterns that strongly indicate potential gambling harm (for example, persistent high, unaffordable losses over a short timeframe, or repeated attempts to circumvent limits).
• You directly request help, information about safer-gambling tools, or express concern about your own behaviour.
• We are required or consider it necessary to provide important information about changes to our safer-gambling tools, terms, or policies.

Any contact we initiate for responsible gambling purposes is intended to support you, not to promote gambling. Our team will treat all such interactions as confidential and will aim to provide clear information about your options, including self-exclusion and signposting to external support services.

Disclaimer: While we take reasonable steps to promote responsible gambling, ultimate responsibility for using our tools, controlling deposits and play, and seeking professional help remains with you. Nothing on this page creates a legal duty of care beyond that imposed by applicable law, and Casiny's unverified licensing status means that regulatory protections may differ from those available through locally licensed Australian operators.

Updates

Responsible gambling standards, legal requirements and best practices continue to evolve. Casiny may update this Responsible Gaming page from time to time to reflect:

• Changes in our internal policies, tools or procedures for safer gambling.
• Developments in applicable laws, regulations or guidance in relevant jurisdictions, including Australia and the jurisdiction of our claimed licence.
• Improvements to external support resources, including updated contact information or new services.

How you will be informed of changes:

• We may publish a revised version of this page on casiny-aussie.com, accessible via the site footer or help section.
• For material changes (for example, introduction of new self-exclusion options or significant policy updates), we may display banners or notifications on the website and/or send an email to the address registered on your account, where permitted.

You should review this page regularly to stay informed about our latest responsible gambling measures and your options for protection.

Last updated: 6 March 2026

Contact & Feedback

If you have questions about responsible gambling, need help using our limits or self-exclusion tools, or wish to provide feedback on how Casiny can improve player protection, you can contact us using the details below.

Responsible gaming contact details

• Email (primary contact): [email protected]
  • Please include "Responsible Gaming" in the subject line for faster routing.
  • You may request information on setting limits, self-exclusion, or ask for signposting to external support services.
• Phone: A dedicated responsible gaming phone number is not currently specified. If a telephone support line is introduced, the number and operating hours will be published on this page and within your account area.

Feedback and self-control requests

To help us respond effectively, please provide the following information when contacting us:

• Your registered name and username on casiny-aussie.com.
• A clear description of your request (for example, "Please lower my daily deposit limit to AUD 30" or "I wish to self-exclude for 12 months").
• Any relevant details about your current situation, such as whether you are already in contact with a counsellor or support service (sharing this is optional).

If an online feedback or contact form is made available on casiny-aussie.com in the future, you will be able to access it via the "Contact Us" or "Responsible Gaming" section. Until then, email remains the primary method of contact.

Confidentiality notice: All responsible gambling-related communications are handled with sensitivity and treated as confidential, subject to legal or regulatory obligations. We may retain records of your requests to ensure that any limits, breaks or self-exclusion measures you request are implemented and maintained appropriately.