Contact Us

Contact Casiny

If you need assistance in relation to the content published on Casiny at https://casiny-aussie.com, you can reach our editorial and support team using the contact form below or by email. Please provide your full name, a valid email address, and a clear description of your request so that we can assess and respond to your enquiry efficiently and accurately.

We aim to reply to all enquiries within one business day, excluding weekends and public holidays in Australia. Response times may vary depending on the complexity of your request. Please note that Casiny is an informational review platform and does not operate an online casino, does not process payments, and does not manage player accounts. For issues relating to deposits, withdrawals, account access or game malfunctions, you must contact the relevant operator directly.

Primary contact details

Main contact email: [email protected] (general enquiries, feedback, correction requests)
Website: https://casiny-aussie.com
Telephone: Not currently provided - all contact is handled via email or the form below.
Postal / registered address: Not disclosed; Casiny operates as an online information service without a walk-in office in Australia.

Scope of enquiries we can assist with

Website content and accuracy: Requests for clarification, updates or corrections to reviews, ratings or informational articles relating to online gambling services accessible from Australia.
Responsible gambling information: Questions about the way we describe risks, harm-minimisation tools and links to Australian support organisations, including services available in 2026.
Advertising and listing enquiries: Queries from operators, affiliates or media agencies about inclusion, modification or removal of brand information on Casiny.
Legal or compliance concerns: Notices alleging inaccurate claims, intellectual property concerns, or potential non-compliance of our content with Australian law, so that we can review and, where appropriate, remediate.

Limitations and important disclaimers

No gambling services provided: Casiny, operated via casiny-aussie.com, is a comparison and review resource only. We do not hold or claim to hold an Australian gambling licence and do not offer real-money wagering, customer accounts, payment processing or customer funds protection.
Australian regulatory context: Online casino-style gambling services are generally prohibited from being offered to persons in Australia under the Interactive Gambling Act 2001 (Cth). Some offshore operators, including those claiming licences from jurisdictions such as Curaçao, may nevertheless target Australian players. Our references to such operators are descriptive only and must not be read as an endorsement, as confirmation of licensing status, or as a statement of legality under Australian law.
Unverified licensing claims: Where we refer to claimed Curaçao licences (for example, master-licence structures such as 8048/JAZ or 365/JAZ), this information is based on publicly available statements and is unverified. For practical purposes, users should treat such operators as if they may be unlicensed or insufficiently supervised. We strongly recommend that you conduct your own checks before engaging with any gambling service.
No legal, financial or tax advice: Information on Casiny is general in nature, provided for informational and entertainment purposes only, and is not tailored to your personal circumstances. It does not constitute legal, financial, taxation or professional advice. You should obtain independent advice from a suitably qualified professional before relying on any information in connection with gambling, financial decisions or compliance in Australia or any other jurisdiction.
Not a dispute resolution body: We cannot intervene in, adjudicate or resolve disputes between you and any gambling operator, payment provider or third party. Complaints about an operator's conduct, withdrawal delays or bonus terms must be raised directly with that operator and, where applicable, with its licensing authority or an approved external dispute resolution scheme.
Age and responsible gambling: Our content is intended for persons aged 18 years and over. Gambling involves significant financial risk and can lead to harm, including addiction and financial difficulty. If you choose to gamble, you should do so only with money you can afford to lose, and never as a way to solve financial problems. In Australia, help and counselling are available 24/7 through services such as Gambling Help Online and state-based helplines as at 2026.

Data protection and use of your contact details

Information you provide: When you contact us via email or the form below, we will receive the information you submit (such as your email address and message). We use this information solely to respond to your enquiry, manage any follow-up communication, and improve our services.
No marketing without consent: We do not add you to marketing or newsletter lists based solely on a contact enquiry, unless you expressly request or consent to receiving such communications.
Third-party disclosure: We do not sell or rent your contact details. We may, however, share information where we are legally required to do so (for example, to comply with Australian law or an order from a competent authority) or where necessary to protect our legal rights.
Security and retention: While we take reasonable steps to safeguard information we hold, transmission of data over the internet always carries risk. By using the form or email, you acknowledge this risk. We retain correspondence for as long as reasonably necessary for record-keeping, quality assurance and legal compliance, including through 2026, after which it may be archived or deleted in line with our internal policies.

How to submit your enquiry

To contact the Casiny team, you may either write to [email protected] or use the form below. For the form, please ensure that:

You provide a current and accurate email address so we can reply.
Your message clearly describes your question, concern or feedback, including any relevant dates, URLs or operator names.
You do not include sensitive personal information (such as identity documents, full payment card numbers or banking passwords). We will never ask you to disclose such information.

By submitting a message, you acknowledge that you have read and understood the limitations and disclaimers on this page and that our role is restricted to providing information about third-party gambling services, predominantly targeting Australian users, as at 2026.